FAQ's

What currency are the prices on the site?
All prices are in South African Rand. 

I just placed an order, when will it ship?

Goods purchased are in stock and are despatched immediately when orders are confirmed and payment reflects. Shipping time takes 5-7 working days for you to receive your parcel. 

I am not satisfied with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. There is a 30 day money back guarantee on any item. Electronic items carry a 3 month warranty. 

No returns on socks, nutrition items and consumables.

For any return enquiries please contact us at info@thecardiocartel.co.za

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@thecardiocartel.co.za. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
The average shipping time is 5-7 working days. All goods are stored and shipped locally.

I have a question that wasn't answered, can you please help?

Absolutely! We are here for any feedback or suggestions! Please send us an email to info@thecardiocartel.co.za and we will be happy to assist you with your query!